Advantages

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What are the advantages of our online shop?

Our shop is a certified partner of TRUSTED SHOPS and meets all the necessary requirements. It offers information on the satisfaction of or customers as well as a 30 day buyer protection. Therefore, risk free shopping is guaranteed!

Further advantages at a glance:

free dispatch within the EU
Various payment methods
Validated security certificates
No registration required
Personal service hotline

Dispatch

What are the possible shipping methods?

For a purchase value of 190€ or above, shipping within Germany and the EU is free of charge. We collaborate with various shipping companies, and insure our parcel for the shipment. As soon as the parcel is submitted to the transport service you will receive a tracking-code that allows you to trace your parcel.

Is worldwide shipment possible?

We generally offer worldwide shipment. Please note, the costs of shipment can vary depending the destination. You can check the costs for your country here.

How long does the shipment take?

Your product is usually delivered within three to five days after receipt of the invoice amount. Within Europe shipment can take up to seven days. Worldwide shipment, to the USA or Australia for example, can take up to 15 day.

Payment methods

What are possible payment methods?

Our shop offers several methods of payment:

Credit card (VISA, Mastercard & American Express)
Klarna (sofortüberweisung.de)
PayPal
AmazonPAY
Cash before delivery (bank transfer)

Orders & Returns

How do I order?

In our online shop you can find the current collection of ELYSEE watches. Naturally, there are also reserve wristbands, watch winders and other accessories available. Every purchase is subject to a cancellation period of 14 days, and of course, to all other legal regulations concerning cancellations and returns.

Do I need to register to place an order?

Registration of a customer account is not necessary to place an order. The collected contact data, including Name, address and e-mail address, is exclusively relevant for processing your order.

How can I track my order?

After completing your order, an order confirmation is sent to you by email. At dispatch you will receive another email disclosing the tracking code, which can be used to trace your order.